Warranty Policy

Who this applies to

This warranty is given by IYRO Solar Pvt. Ltd. to the original purchaser of a product supplied by us or by an appointed dealer. It runs from the date of invoice.

IYRO manufactures and supplies; installation is carried out by your dealer or EPC contractor. This warranty covers the product. It does not cover the installation, and it does not replace any workmanship warranty your installer gives you.

Warranty periods by product

Generated from the same product data the specification tables are built from, so these periods and the ones on each product page cannot disagree.

Where a family shows “Confirmed on the quotation”, the period is stated in writing on your quotation and invoice before you order.

What a product warranty covers

A defect in materials or workmanship that prevents the product performing to its published specification when it has been installed, used and maintained normally.

Remedy is at our option: repair, replacement with an equivalent or better product, or a credit against the invoiced value. A replacement carries the unexpired balance of the original warranty, not a new full term.

What a performance warranty covers

For solar modules only, and separate from the product warranty above. It warrants that output does not fall below the published linear degradation curve over the stated term, measured at Standard Test Conditions.

A performance claim is assessed against a flash test of the module concerned, compared with its original flash test record. Every module we ship is flash tested and the result is held against its serial number, which is what makes that comparison possible.

What is not covered

• Damage in transit after the product has left our control, or during handling and installation.
• Incorrect installation, wiring or system design — including string voltages, fusing or earthing outside the datasheet limits.
• Operation outside the published electrical, mechanical or temperature limits.
• Lightning, surge, flood, fire, storm, hail beyond the rated load, corrosion from coastal or chemical exposure not specified at the time of order, and other events outside our control.
• Unauthorised repair, modification, or removal or defacing of the serial number or nameplate.
• Cosmetic marks, discolouration and soiling that do not affect output or safety.
• Consumable and wear items, and normal capacity loss in a battery within its rated cycle life.
• Products not paid for in full.

How to claim

• Start with your dealer or EPC contractor. They hold the installation record and can rule out an installation fault, which is the majority of reported faults.
• Have the serial number ready. It is on the product nameplate and it is what routes the claim to the right test record and the right engineer.
• Send it to us through technical support or on 1800 121 0471, with the serial number, invoice date, a description of the fault and photographs of the nameplate and the installation.

We acknowledge a claim within three working days and tell you what happens next. Where a product has to come back for assessment, we issue a return authorisation first — products returned without one cannot be traced to a claim.

Statutory rights

This warranty is in addition to your rights under the Consumer Protection Act, 2019 and any other applicable law. Nothing here removes or limits those rights.

Contact

Questions about this document go to info@iyrosolar.com or 1800 121 0471, Mon - Sat, 9:00 AM - 7:00 PM IST.

IYRO Solar Pvt. Ltd., A/24, BDA, Anant Vihar Phase 2, Pokhariput, Bhubaneswar, Odisha 751020.